![\"\"](\"https:\/\/www.awair.eu\/wp-content\/uploads\/2018\/02\/ServiceFirst-300x226.png\")
[\/vc_column_text][\/vc_column][vc_column column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb background_color_opacity=\u00a0\u00bb1″ background_hover_color_opacity=\u00a0\u00bb1″ column_shadow=\u00a0\u00bbnone\u00a0\u00bb width=\u00a0\u00bb1\/2″ tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb][vc_column_text]ServiceFirst\u00a0<\/strong>est un questionnaire d\u2019auto-\u00e9valuation psychom\u00e9trique court, utilis\u00e9 pour faciliter la s\u00e9lection des employ\u00e9s qui d\u00e9butent leur carri\u00e8re pour des postes orient\u00e9s service, et a pour origine \u00a0des analyses extensives des comportements li\u00e9s \u00e0 la performance en mati\u00e8re de service.<\/p>\nConfiguration de l\u2019\u00e9valuation<\/h2>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=\u00a0\u00bbfull_width_background\u00a0\u00bb full_screen_row_position=\u00a0\u00bbmiddle\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbtop\u00a0\u00bb bg_color=\u00a0\u00bb#f6ebda\u00a0\u00bb scene_position=\u00a0\u00bbcenter\u00a0\u00bb text_color=\u00a0\u00bbdark\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb top_padding=\u00a0\u00bb40″ bottom_padding=\u00a0\u00bb40″ overlay_strength=\u00a0\u00bb0.3″][vc_column column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb background_color_opacity=\u00a0\u00bb1″ background_hover_color_opacity=\u00a0\u00bb1″ column_shadow=\u00a0\u00bbnone\u00a0\u00bb width=\u00a0\u00bb1\/2″ tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb][vc_column_text]\nPremi\u00e8re Partie<\/strong><\/h3>\n[\/vc_column_text][vc_column_text]Elle pr\u00e9sente une s\u00e9rie d\u2019affirmations en lien avec la vie professionnelle et personnelle de l\u2019individu, et le r\u00f4le du candidat est d\u2019\u00e9valuer \u00e0 quel point chaque affirmation lui correspond bien.[\/vc_column_text][\/vc_column][vc_column column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb background_color_opacity=\u00a0\u00bb1″ background_hover_color_opacity=\u00a0\u00bb1″ column_shadow=\u00a0\u00bbnone\u00a0\u00bb width=\u00a0\u00bb1\/2″ tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb][vc_column_text]\nSeconde Partie<\/strong><\/h3>\n[\/vc_column_text][vc_column_text]Elle pr\u00e9sente une s\u00e9rie de descriptions de situations en lien avec les services, et le r\u00f4le du candidat est de mesurer la probabilit\u00e9 qu\u2019il ferait ce qui est d\u00e9crit dans chaque situation. Cette section inclut \u00e9galement des affirmations qui portent autant sur la vie professionnelle que personnelle du candidat.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=\u00a0\u00bbfull_width_background\u00a0\u00bb full_screen_row_position=\u00a0\u00bbmiddle\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb scene_position=\u00a0\u00bbcenter\u00a0\u00bb text_color=\u00a0\u00bbdark\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb top_padding=\u00a0\u00bb40″ bottom_padding=\u00a0\u00bb40″ overlay_strength=\u00a0\u00bb0.3″][vc_column column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb background_color_opacity=\u00a0\u00bb1″ background_hover_color_opacity=\u00a0\u00bb1″ column_shadow=\u00a0\u00bbnone\u00a0\u00bb width=\u00a0\u00bb1\/2″ tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb][vc_column_text]\nUtilisation de ServiceFirst<\/strong><\/h2>\n[\/vc_column_text][\/vc_column][vc_column column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb background_color_opacity=\u00a0\u00bb1″ background_hover_color_opacity=\u00a0\u00bb1″ column_shadow=\u00a0\u00bbnone\u00a0\u00bb width=\u00a0\u00bb1\/2″ tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb][vc_column_text]\nEn plus d\u2019un score g\u00e9n\u00e9ral<\/strong> indiquant le potentiel du candidat en mati\u00e8re de services, ServiceFirst donne aussi des informations sur la probabilit\u00e9 des comportements en lien avec les diff\u00e9rents types de performance du service, tels que:<\/p>\n\n- Relations Clients Active<\/strong>. Rechercher et Activer les opportunit\u00e9s de service\/vente avec des clients<\/li>\n
- Relations Clients Cordiales<\/strong>. Faire preuve de courtoisie, de bonnes mani\u00e8res, et avoir de bons rapports avec ses clients.<\/li>\n
- Relations Clients Serviables<\/strong>. R\u00e9pondre aux besoins des clients en prenant des mesures extraordinaires pour l\u2019assister.<\/li>\n
- Relations Clients Personnalis\u00e9es<\/strong>. Montrer que l\u2019on reconna\u00eet les qualit\u00e9s et la singularit\u00e9 du client, par exemple, en connaissant son pr\u00e9nom.<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=\u00a0\u00bbfull_width_background\u00a0\u00bb full_screen_row_position=\u00a0\u00bbmiddle\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb bg_color=\u00a0\u00bb#d9eef4″ scene_position=\u00a0\u00bbcenter\u00a0\u00bb text_color=\u00a0\u00bbdark\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb top_padding=\u00a0\u00bb40″ bottom_padding=\u00a0\u00bb40″ overlay_strength=\u00a0\u00bb0.3″][vc_column column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb background_color_opacity=\u00a0\u00bb1″ background_hover_color_opacity=\u00a0\u00bb1″ column_shadow=\u00a0\u00bbnone\u00a0\u00bb width=\u00a0\u00bb1\/1″ tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb][vc_column_text css_animation=\u00a0\u00bbzoomIn\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1522248431651{margin-bottom: 40px !important;}\u00a0\u00bb]\n
Pr\u00e9diction de poste<\/h2>\n[\/vc_column_text][vc_column_text]\n
Le test s\u2019est r\u00e9v\u00e9l\u00e9 \u00eatre un indicateur valide de performance du service dans de nombreux secteurs, notamment la vente au d\u00e9tail<\/strong>, les centres d\u2019appels<\/strong>, la finance<\/strong>, l\u2019assurance<\/strong>, et le transport<\/strong>. Il s\u2019agit d\u2019une m\u00e9thode de d\u00e9tection efficace et \u00e9conomique des candidats pour des postes qui impliquent d\u2019\u00eatre souvent en contact avec les clients.<\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=\u00a0\u00bbfull_width_background\u00a0\u00bb full_screen_row_position=\u00a0\u00bbmiddle\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb scene_position=\u00a0\u00bbcenter\u00a0\u00bb text_color=\u00a0\u00bbdark\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb top_padding=\u00a0\u00bb30″ bottom_padding=\u00a0\u00bb30″ overlay_strength=\u00a0\u00bb0.3″][vc_column column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb background_color_opacity=\u00a0\u00bb1″ background_hover_color_opacity=\u00a0\u00bb1″ column_shadow=\u00a0\u00bbnone\u00a0\u00bb width=\u00a0\u00bb1\/1″ tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb][vc_column_text]\nVoir aussi<\/h2>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=\u00a0\u00bbfull_width_background\u00a0\u00bb full_screen_row_position=\u00a0\u00bbmiddle\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbtop\u00a0\u00bb scene_position=\u00a0\u00bbcenter\u00a0\u00bb text_color=\u00a0\u00bbdark\u00a0\u00bb text_align=\u00a0\u00bbcenter\u00a0\u00bb top_padding=\u00a0\u00bb30″ bottom_padding=\u00a0\u00bb60″ overlay_strength=\u00a0\u00bb0.3″][vc_column boxed=\u00a0\u00bbtrue\u00a0\u00bb column_padding=\u00a0\u00bbpadding-2-percent\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb background_color_opacity=\u00a0\u00bb1″ background_hover_color_opacity=\u00a0\u00bb1″ column_shadow=\u00a0\u00bbnone\u00a0\u00bb width=\u00a0\u00bb1\/4″ tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb column_link=\u00a0\u00bb https:\/\/www.awair.eu\/fr\/produits-et-services\/selection\/map\/\u00a0\u00bb][vc_column_text]\n![\"\"](\"https:\/\/www.awair.eu\/wp-content\/uploads\/2018\/02\/MAP-300x102.png\")
<\/h4>\n[\/vc_column_text]<\/div><\/div>[vc_column_text]\nMAP<\/h3>\n
Le test de personnalit\u00e9 Five Factors model.[\/vc_column_text][\/vc_column][vc_column boxed=\u00a0\u00bbtrue\u00a0\u00bb column_padding=\u00a0\u00bbpadding-2-percent\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb background_color_opacity=\u00a0\u00bb1″ background_hover_color_opacity=\u00a0\u00bb1″ column_shadow=\u00a0\u00bbnone\u00a0\u00bb width=\u00a0\u00bb1\/4″ tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb column_link=\u00a0\u00bbhttps:\/\/www.awair.eu\/fr\/produits-et-services\/selection\/matrigma\/\u00a0\u00bb][vc_column_text]![\"\"](\"https:\/\/www.awair.eu\/wp-content\/uploads\/2018\/02\/Matrigma_Color-300x66.png\")
[\/vc_column_text]
<\/div><\/div>[vc_column_text]\nMatrigma<\/h3>\n
Mesure les Capacit\u00e9s Mentales G\u00e9n\u00e9rales (GMA).[\/vc_column_text][\/vc_column][vc_column boxed=\u00a0\u00bbtrue\u00a0\u00bb column_padding=\u00a0\u00bbpadding-2-percent\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb background_color_opacity=\u00a0\u00bb1″ background_hover_color_opacity=\u00a0\u00bb1″ column_shadow=\u00a0\u00bbnone\u00a0\u00bb width=\u00a0\u00bb1\/4″ tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb column_link=\u00a0\u00bbhttps:\/\/www.awair.eu\/fr\/produits-et-services\/securite\/mint\/\u00a0\u00bb][vc_column_text]![\"\"](\"https:\/\/www.awair.eu\/wp-content\/uploads\/2018\/02\/Mint_Color-300x82.png\")
[\/vc_column_text]
<\/div><\/div>[vc_column_text]\nMiNT<\/h3>\n
Mesure l\u2019Int\u00e9grit\u00e9 et les Comportements Contre-Productifs au Travail.[\/vc_column_text][\/vc_column][vc_column boxed=\u00a0\u00bbtrue\u00a0\u00bb column_padding=\u00a0\u00bbpadding-2-percent\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb background_color_opacity=\u00a0\u00bb1″ background_hover_color_opacity=\u00a0\u00bb1″ column_shadow=\u00a0\u00bbnone\u00a0\u00bb width=\u00a0\u00bb1\/4″ tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb column_link=\u00a0\u00bbhttps:\/\/www.awair.eu\/fr\/produits-et-services\/selection\/targeted-prediction\/\u00a0\u00bb][vc_column_text]![\"\"](\"https:\/\/www.awair.eu\/wp-content\/uploads\/2018\/02\/Targeted-Prediction-300x81.png\")
[\/vc_column_text]
<\/div><\/div>[vc_column_text]\nTargeted Prediction<\/h3>\n
Combine GMA et personnalit\u00e9 pour pr\u00e9dire la performance au travail pour un poste sp\u00e9cifique.<\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=\u00a0\u00bbfull_width_background\u00a0\u00bb full_screen_row_position=\u00a0\u00bbmiddle\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb bg_image=\u00a0\u00bb381″ bg_position=\u00a0\u00bbcenter center\u00a0\u00bb bg_repeat=\u00a0\u00bbno-repeat\u00a0\u00bb parallax_bg=\u00a0\u00bbtrue\u00a0\u00bb parallax_bg_speed=\u00a0\u00bbslow\u00a0\u00bb scene_position=\u00a0\u00bbcenter\u00a0\u00bb text_color=\u00a0\u00bblight\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb top_padding=\u00a0\u00bb60″ bottom_padding=\u00a0\u00bb60″ overlay_strength=\u00a0\u00bb0.3″][vc_column column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb background_color_opacity=\u00a0\u00bb1″ background_hover_color_opacity=\u00a0\u00bb1″ column_shadow=\u00a0\u00bbnone\u00a0\u00bb width=\u00a0\u00bb1\/2″ tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb][vc_column_text]\n
Certifications<\/h1>\n[\/vc_column_text][\/vc_column][vc_column column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb background_color_opacity=\u00a0\u00bb1″ background_hover_color_opacity=\u00a0\u00bb1″ column_shadow=\u00a0\u00bbnone\u00a0\u00bb width=\u00a0\u00bb1\/2″ tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb][nectar_btn size=\u00a0\u00bbmedium\u00a0\u00bb button_style=\u00a0\u00bbsee-through-2″ hover_text_color_override=\u00a0\u00bb#ffffff\u00a0\u00bb icon_family=\u00a0\u00bbnone\u00a0\u00bb url=\u00a0\u00bbhttps:\/\/www.awair.eu\/fr\/certifications\/programme-de-formation-assessio\/\u00a0\u00bb text=\u00a0\u00bbPlus\u00a0\u00bb margin_top=\u00a0\u00bb20″][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"
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Assessio ServiceFrist<\/title>\n<meta name=\"description\" content=\"Un questionnaire d\u2019auto-\u00e9valuation psychom\u00e9trique court, utilis\u00e9 pour la s\u00e9lection des employ\u00e9s qui d\u00e9butent leur carri\u00e8re pour des postes orient\u00e9s service.\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Assessio ServiceFrist\" \/>\n<meta property=\"og:description\" content=\"Un questionnaire d\u2019auto-\u00e9valuation psychom\u00e9trique court, utilis\u00e9 pour la s\u00e9lection des employ\u00e9s qui d\u00e9butent leur carri\u00e8re pour des postes orient\u00e9s service.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.awair.eu\/fr\/solutions\/assessio\/servicefirst\/\" \/>\n<meta property=\"og:site_name\" content=\"awair\" \/>\n<meta property=\"article:modified_time\" content=\"2023-06-07T10:59:32+00:00\" 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Seconde Partie<\/strong><\/h3>\n[\/vc_column_text][vc_column_text]Elle pr\u00e9sente une s\u00e9rie de descriptions de situations en lien avec les services, et le r\u00f4le du candidat est de mesurer la probabilit\u00e9 qu\u2019il ferait ce qui est d\u00e9crit dans chaque situation. Cette section inclut \u00e9galement des affirmations qui portent autant sur la vie professionnelle que personnelle du candidat.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=\u00a0\u00bbfull_width_background\u00a0\u00bb full_screen_row_position=\u00a0\u00bbmiddle\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb scene_position=\u00a0\u00bbcenter\u00a0\u00bb text_color=\u00a0\u00bbdark\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb top_padding=\u00a0\u00bb40″ bottom_padding=\u00a0\u00bb40″ overlay_strength=\u00a0\u00bb0.3″][vc_column column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb background_color_opacity=\u00a0\u00bb1″ background_hover_color_opacity=\u00a0\u00bb1″ column_shadow=\u00a0\u00bbnone\u00a0\u00bb width=\u00a0\u00bb1\/2″ tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb][vc_column_text]\nUtilisation de ServiceFirst<\/strong><\/h2>\n[\/vc_column_text][\/vc_column][vc_column column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb background_color_opacity=\u00a0\u00bb1″ background_hover_color_opacity=\u00a0\u00bb1″ column_shadow=\u00a0\u00bbnone\u00a0\u00bb width=\u00a0\u00bb1\/2″ tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb][vc_column_text]\nEn plus d\u2019un score g\u00e9n\u00e9ral<\/strong> indiquant le potentiel du candidat en mati\u00e8re de services, ServiceFirst donne aussi des informations sur la probabilit\u00e9 des comportements en lien avec les diff\u00e9rents types de performance du service, tels que:<\/p>\n\n- Relations Clients Active<\/strong>. Rechercher et Activer les opportunit\u00e9s de service\/vente avec des clients<\/li>\n
- Relations Clients Cordiales<\/strong>. Faire preuve de courtoisie, de bonnes mani\u00e8res, et avoir de bons rapports avec ses clients.<\/li>\n
- Relations Clients Serviables<\/strong>. R\u00e9pondre aux besoins des clients en prenant des mesures extraordinaires pour l\u2019assister.<\/li>\n
- Relations Clients Personnalis\u00e9es<\/strong>. Montrer que l\u2019on reconna\u00eet les qualit\u00e9s et la singularit\u00e9 du client, par exemple, en connaissant son pr\u00e9nom.<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=\u00a0\u00bbfull_width_background\u00a0\u00bb full_screen_row_position=\u00a0\u00bbmiddle\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb bg_color=\u00a0\u00bb#d9eef4″ scene_position=\u00a0\u00bbcenter\u00a0\u00bb text_color=\u00a0\u00bbdark\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb top_padding=\u00a0\u00bb40″ bottom_padding=\u00a0\u00bb40″ overlay_strength=\u00a0\u00bb0.3″][vc_column column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb background_color_opacity=\u00a0\u00bb1″ background_hover_color_opacity=\u00a0\u00bb1″ column_shadow=\u00a0\u00bbnone\u00a0\u00bb width=\u00a0\u00bb1\/1″ tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb][vc_column_text css_animation=\u00a0\u00bbzoomIn\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1522248431651{margin-bottom: 40px !important;}\u00a0\u00bb]\n
Pr\u00e9diction de poste<\/h2>\n[\/vc_column_text][vc_column_text]\n
Le test s\u2019est r\u00e9v\u00e9l\u00e9 \u00eatre un indicateur valide de performance du service dans de nombreux secteurs, notamment la vente au d\u00e9tail<\/strong>, les centres d\u2019appels<\/strong>, la finance<\/strong>, l\u2019assurance<\/strong>, et le transport<\/strong>. Il s\u2019agit d\u2019une m\u00e9thode de d\u00e9tection efficace et \u00e9conomique des candidats pour des postes qui impliquent d\u2019\u00eatre souvent en contact avec les clients.<\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=\u00a0\u00bbfull_width_background\u00a0\u00bb full_screen_row_position=\u00a0\u00bbmiddle\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb scene_position=\u00a0\u00bbcenter\u00a0\u00bb text_color=\u00a0\u00bbdark\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb top_padding=\u00a0\u00bb30″ bottom_padding=\u00a0\u00bb30″ overlay_strength=\u00a0\u00bb0.3″][vc_column column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb background_color_opacity=\u00a0\u00bb1″ background_hover_color_opacity=\u00a0\u00bb1″ column_shadow=\u00a0\u00bbnone\u00a0\u00bb width=\u00a0\u00bb1\/1″ tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb][vc_column_text]\nVoir aussi<\/h2>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=\u00a0\u00bbfull_width_background\u00a0\u00bb full_screen_row_position=\u00a0\u00bbmiddle\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbtop\u00a0\u00bb scene_position=\u00a0\u00bbcenter\u00a0\u00bb text_color=\u00a0\u00bbdark\u00a0\u00bb text_align=\u00a0\u00bbcenter\u00a0\u00bb top_padding=\u00a0\u00bb30″ bottom_padding=\u00a0\u00bb60″ overlay_strength=\u00a0\u00bb0.3″][vc_column boxed=\u00a0\u00bbtrue\u00a0\u00bb column_padding=\u00a0\u00bbpadding-2-percent\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb background_color_opacity=\u00a0\u00bb1″ background_hover_color_opacity=\u00a0\u00bb1″ column_shadow=\u00a0\u00bbnone\u00a0\u00bb width=\u00a0\u00bb1\/4″ tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb column_link=\u00a0\u00bb https:\/\/www.awair.eu\/fr\/produits-et-services\/selection\/map\/\u00a0\u00bb][vc_column_text]\n<\/h4>\n[\/vc_column_text]<\/div><\/div>[vc_column_text]\nMAP<\/h3>\n
Le test de personnalit\u00e9 Five Factors model.[\/vc_column_text][\/vc_column][vc_column boxed=\u00a0\u00bbtrue\u00a0\u00bb column_padding=\u00a0\u00bbpadding-2-percent\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb background_color_opacity=\u00a0\u00bb1″ background_hover_color_opacity=\u00a0\u00bb1″ column_shadow=\u00a0\u00bbnone\u00a0\u00bb width=\u00a0\u00bb1\/4″ tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb column_link=\u00a0\u00bbhttps:\/\/www.awair.eu\/fr\/produits-et-services\/selection\/matrigma\/\u00a0\u00bb][vc_column_text][\/vc_column_text]
<\/div><\/div>[vc_column_text]\nMatrigma<\/h3>\n
Mesure les Capacit\u00e9s Mentales G\u00e9n\u00e9rales (GMA).[\/vc_column_text][\/vc_column][vc_column boxed=\u00a0\u00bbtrue\u00a0\u00bb column_padding=\u00a0\u00bbpadding-2-percent\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb background_color_opacity=\u00a0\u00bb1″ background_hover_color_opacity=\u00a0\u00bb1″ column_shadow=\u00a0\u00bbnone\u00a0\u00bb width=\u00a0\u00bb1\/4″ tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb column_link=\u00a0\u00bbhttps:\/\/www.awair.eu\/fr\/produits-et-services\/securite\/mint\/\u00a0\u00bb][vc_column_text][\/vc_column_text]
<\/div><\/div>[vc_column_text]\nMiNT<\/h3>\n
Mesure l\u2019Int\u00e9grit\u00e9 et les Comportements Contre-Productifs au Travail.[\/vc_column_text][\/vc_column][vc_column boxed=\u00a0\u00bbtrue\u00a0\u00bb column_padding=\u00a0\u00bbpadding-2-percent\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb background_color_opacity=\u00a0\u00bb1″ background_hover_color_opacity=\u00a0\u00bb1″ column_shadow=\u00a0\u00bbnone\u00a0\u00bb width=\u00a0\u00bb1\/4″ tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb column_link=\u00a0\u00bbhttps:\/\/www.awair.eu\/fr\/produits-et-services\/selection\/targeted-prediction\/\u00a0\u00bb][vc_column_text][\/vc_column_text]
<\/div><\/div>[vc_column_text]\nTargeted Prediction<\/h3>\n
Combine GMA et personnalit\u00e9 pour pr\u00e9dire la performance au travail pour un poste sp\u00e9cifique.<\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=\u00a0\u00bbfull_width_background\u00a0\u00bb full_screen_row_position=\u00a0\u00bbmiddle\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb bg_image=\u00a0\u00bb381″ bg_position=\u00a0\u00bbcenter center\u00a0\u00bb bg_repeat=\u00a0\u00bbno-repeat\u00a0\u00bb parallax_bg=\u00a0\u00bbtrue\u00a0\u00bb parallax_bg_speed=\u00a0\u00bbslow\u00a0\u00bb scene_position=\u00a0\u00bbcenter\u00a0\u00bb text_color=\u00a0\u00bblight\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb top_padding=\u00a0\u00bb60″ bottom_padding=\u00a0\u00bb60″ overlay_strength=\u00a0\u00bb0.3″][vc_column column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb background_color_opacity=\u00a0\u00bb1″ background_hover_color_opacity=\u00a0\u00bb1″ column_shadow=\u00a0\u00bbnone\u00a0\u00bb width=\u00a0\u00bb1\/2″ tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb][vc_column_text]\n
Certifications<\/h1>\n[\/vc_column_text][\/vc_column][vc_column column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb background_color_opacity=\u00a0\u00bb1″ background_hover_color_opacity=\u00a0\u00bb1″ column_shadow=\u00a0\u00bbnone\u00a0\u00bb width=\u00a0\u00bb1\/2″ tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb][nectar_btn size=\u00a0\u00bbmedium\u00a0\u00bb button_style=\u00a0\u00bbsee-through-2″ hover_text_color_override=\u00a0\u00bb#ffffff\u00a0\u00bb icon_family=\u00a0\u00bbnone\u00a0\u00bb url=\u00a0\u00bbhttps:\/\/www.awair.eu\/fr\/certifications\/programme-de-formation-assessio\/\u00a0\u00bb text=\u00a0\u00bbPlus\u00a0\u00bb margin_top=\u00a0\u00bb20″][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"
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Assessio ServiceFrist<\/title>\n<meta name=\"description\" content=\"Un questionnaire d\u2019auto-\u00e9valuation psychom\u00e9trique court, utilis\u00e9 pour la s\u00e9lection des employ\u00e9s qui d\u00e9butent leur carri\u00e8re pour des postes orient\u00e9s service.\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Assessio ServiceFrist\" \/>\n<meta property=\"og:description\" content=\"Un questionnaire d\u2019auto-\u00e9valuation psychom\u00e9trique court, utilis\u00e9 pour la s\u00e9lection des employ\u00e9s qui d\u00e9butent leur carri\u00e8re pour des postes orient\u00e9s service.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.awair.eu\/fr\/solutions\/assessio\/servicefirst\/\" \/>\n<meta property=\"og:site_name\" content=\"awair\" \/>\n<meta property=\"article:modified_time\" content=\"2023-06-07T10:59:32+00:00\" 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En plus d\u2019un score g\u00e9n\u00e9ral<\/strong> indiquant le potentiel du candidat en mati\u00e8re de services, ServiceFirst donne aussi des informations sur la probabilit\u00e9 des comportements en lien avec les diff\u00e9rents types de performance du service, tels que:<\/p>\n Le test s\u2019est r\u00e9v\u00e9l\u00e9 \u00eatre un indicateur valide de performance du service dans de nombreux secteurs, notamment la vente au d\u00e9tail<\/strong>, les centres d\u2019appels<\/strong>, la finance<\/strong>, l\u2019assurance<\/strong>, et le transport<\/strong>. Il s\u2019agit d\u2019une m\u00e9thode de d\u00e9tection efficace et \u00e9conomique des candidats pour des postes qui impliquent d\u2019\u00eatre souvent en contact avec les clients.<\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=\u00a0\u00bbfull_width_background\u00a0\u00bb full_screen_row_position=\u00a0\u00bbmiddle\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb scene_position=\u00a0\u00bbcenter\u00a0\u00bb text_color=\u00a0\u00bbdark\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb top_padding=\u00a0\u00bb30″ bottom_padding=\u00a0\u00bb30″ overlay_strength=\u00a0\u00bb0.3″][vc_column column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb background_color_opacity=\u00a0\u00bb1″ background_hover_color_opacity=\u00a0\u00bb1″ column_shadow=\u00a0\u00bbnone\u00a0\u00bb width=\u00a0\u00bb1\/1″ tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb][vc_column_text]\n Le test de personnalit\u00e9 Five Factors model.[\/vc_column_text][\/vc_column][vc_column boxed=\u00a0\u00bbtrue\u00a0\u00bb column_padding=\u00a0\u00bbpadding-2-percent\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb background_color_opacity=\u00a0\u00bb1″ background_hover_color_opacity=\u00a0\u00bb1″ column_shadow=\u00a0\u00bbnone\u00a0\u00bb width=\u00a0\u00bb1\/4″ tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb column_link=\u00a0\u00bbhttps:\/\/www.awair.eu\/fr\/produits-et-services\/selection\/matrigma\/\u00a0\u00bb][vc_column_text] Mesure les Capacit\u00e9s Mentales G\u00e9n\u00e9rales (GMA).[\/vc_column_text][\/vc_column][vc_column boxed=\u00a0\u00bbtrue\u00a0\u00bb 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width=\u00a0\u00bb1\/4″ tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb column_link=\u00a0\u00bbhttps:\/\/www.awair.eu\/fr\/produits-et-services\/selection\/targeted-prediction\/\u00a0\u00bb][vc_column_text] Combine GMA et personnalit\u00e9 pour pr\u00e9dire la performance au travail pour un poste sp\u00e9cifique.<\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=\u00a0\u00bbfull_width_background\u00a0\u00bb full_screen_row_position=\u00a0\u00bbmiddle\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb bg_image=\u00a0\u00bb381″ bg_position=\u00a0\u00bbcenter center\u00a0\u00bb bg_repeat=\u00a0\u00bbno-repeat\u00a0\u00bb parallax_bg=\u00a0\u00bbtrue\u00a0\u00bb parallax_bg_speed=\u00a0\u00bbslow\u00a0\u00bb scene_position=\u00a0\u00bbcenter\u00a0\u00bb text_color=\u00a0\u00bblight\u00a0\u00bb 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column_shadow=\u00a0\u00bbnone\u00a0\u00bb…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3373,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false},"yoast_head":"\n\n
Pr\u00e9diction de poste<\/h2>\n[\/vc_column_text][vc_column_text]\n
Voir aussi<\/h2>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=\u00a0\u00bbfull_width_background\u00a0\u00bb full_screen_row_position=\u00a0\u00bbmiddle\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbtop\u00a0\u00bb scene_position=\u00a0\u00bbcenter\u00a0\u00bb text_color=\u00a0\u00bbdark\u00a0\u00bb text_align=\u00a0\u00bbcenter\u00a0\u00bb top_padding=\u00a0\u00bb30″ bottom_padding=\u00a0\u00bb60″ overlay_strength=\u00a0\u00bb0.3″][vc_column boxed=\u00a0\u00bbtrue\u00a0\u00bb column_padding=\u00a0\u00bbpadding-2-percent\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb background_color_opacity=\u00a0\u00bb1″ background_hover_color_opacity=\u00a0\u00bb1″ column_shadow=\u00a0\u00bbnone\u00a0\u00bb width=\u00a0\u00bb1\/4″ tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb column_link=\u00a0\u00bb https:\/\/www.awair.eu\/fr\/produits-et-services\/selection\/map\/\u00a0\u00bb][vc_column_text]\n
<\/h4>\n[\/vc_column_text]MAP<\/h3>\n
[\/vc_column_text]Matrigma<\/h3>\n
[\/vc_column_text]MiNT<\/h3>\n
[\/vc_column_text]Targeted Prediction<\/h3>\n
Certifications<\/h1>\n[\/vc_column_text][\/vc_column][vc_column column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb background_color_opacity=\u00a0\u00bb1″ background_hover_color_opacity=\u00a0\u00bb1″ column_shadow=\u00a0\u00bbnone\u00a0\u00bb width=\u00a0\u00bb1\/2″ tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb][nectar_btn size=\u00a0\u00bbmedium\u00a0\u00bb button_style=\u00a0\u00bbsee-through-2″ hover_text_color_override=\u00a0\u00bb#ffffff\u00a0\u00bb icon_family=\u00a0\u00bbnone\u00a0\u00bb url=\u00a0\u00bbhttps:\/\/www.awair.eu\/fr\/certifications\/programme-de-formation-assessio\/\u00a0\u00bb text=\u00a0\u00bbPlus\u00a0\u00bb margin_top=\u00a0\u00bb20″][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"