{"id":2749,"date":"2018-02-01T14:44:43","date_gmt":"2018-02-01T13:44:43","guid":{"rendered":"http:\/\/www.awair.eu\/?page_id=2749"},"modified":"2020-07-31T17:22:52","modified_gmt":"2020-07-31T15:22:52","slug":"servicefirst","status":"publish","type":"page","link":"https:\/\/www.awair.eu\/en\/assessment-solutions\/assessio\/servicefirst\/","title":{"rendered":"ServiceFirst"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” equal_height=”yes” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”40″ bottom_padding=”40″ overlay_strength=”0.3″][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” width=”1\/2″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text]\"\"[\/vc_column_text][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” width=”1\/2″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

ServiceFirst<\/strong> is a short, psychometric self-assessment questionnaire used to facilitate the selection of entry-level<\/strong> employees for service-oriented positions, and was originally based on extensive job analyses of behaviors related to service performance.<\/p>\n

ServiceFirst is administrated online<\/strong> often via Applicant Tracking Systems integrations and it ensures candidates\u2019 service potential and is most effective when used as a screening tool early on in the recruitment process.<\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” equal_height=”yes” content_placement=”middle” bg_color=”#f6ebda” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”40″ bottom_padding=”40″ overlay_strength=”0.3″][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” width=”1\/1″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text css_animation=”zoomIn”]\n

Assessment Configuration<\/h2>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” equal_height=”yes” content_placement=”top” bg_color=”#f6ebda” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”40″ bottom_padding=”40″ overlay_strength=”0.3″][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” width=”1\/2″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

First Part<\/strong><\/h3>\n[\/vc_column_text][vc_column_text]\n

It presents a series of both work-related and personal statements, and the candidate\u2019s task is to rate how well each statement describes themselves.<\/p>\n[\/vc_column_text][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” width=”1\/2″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

Second Part<\/strong><\/h3>\n[\/vc_column_text][vc_column_text]\n

It presents a series of descriptions of service-relevant situations, and the candidate\u2019s task is to rate the likelihood that they would do what is described in each situation. This section includes also both personal and work-related statements.<\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” equal_height=”yes” content_placement=”middle” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”40″ bottom_padding=”40″ overlay_strength=”0.3″][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” width=”1\/2″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

Uses of ServiceFirst<\/strong><\/h2>\n[\/vc_column_text][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” width=”1\/2″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

Besides an overall score<\/strong> indicating the candidate\u2019s service potential, ServiceFirst also gives information on the likelihood of behaviors related to different types of service performance such as:<\/p>\n

    \n
  • Active Customer Relations<\/strong>. Seeking and acting on service\/sales opportunities with customers<\/li>\n
  • Polite Customer Relations<\/strong>. Demonstrating courtesy, manners, and rapport in personal interactions with customers<\/li>\n
  • Helpful Customer Relations<\/strong>. Responding to customer needs by taking extraordinary action to assist them<\/li>\n
  • Personalized Customer Relations<\/strong>. Showing recognition of unique customer qualities, for example, by getting to know customers by name.<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” equal_height=”yes” content_placement=”middle” bg_color=”#d9eef4″ scene_position=”center” text_color=”dark” text_align=”left” top_padding=”40″ bottom_padding=”40″ overlay_strength=”0.3″][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” width=”1\/1″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text css_animation=”zoomIn” css=”.vc_custom_1519039827041{margin-bottom: 40px !important;}”]\n

    Job Prediction<\/h2>\n[\/vc_column_text][vc_column_text]\n

    The test has shown to be a valid predictor of service performance in numerous industries, including retail<\/strong>, call center<\/strong>, finance<\/strong>, insurance<\/strong>, and transportation<\/strong>. It is an efficient and cost-effective method of screening candidates for jobs that involve extensive customer contact.<\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” equal_height=”yes” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”30″ bottom_padding=”30″ overlay_strength=”0.3″][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” width=”1\/1″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

    See also<\/h2>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” equal_height=”yes” content_placement=”top” scene_position=”center” text_color=”dark” text_align=”center” top_padding=”30″ bottom_padding=”60″ overlay_strength=”0.3″][vc_column boxed=”true” column_padding=”padding-2-percent” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” width=”1\/4″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” column_link=”https:\/\/www.awair.eu\/en\/areas-of-specialization\/selection\/map\/”][vc_column_text]\n

    \"\"<\/h4>\n[\/vc_column_text]
    <\/div><\/div>[vc_column_text]\n

    MAP<\/h3>\n

    Five Factor model personality test.<\/p>\n[\/vc_column_text][\/vc_column][vc_column boxed=”true” column_padding=”padding-2-percent” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” width=”1\/4″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” column_link=”https:\/\/www.awair.eu\/en\/areas-of-specialization\/selection\/matrigma\/”][vc_column_text]\"\"[\/vc_column_text]

    <\/div><\/div>[vc_column_text]\n

    Matrigma<\/h3>\n

    Measures General Mental ability (GMA).[\/vc_column_text][\/vc_column][vc_column boxed=”true” column_padding=”padding-2-percent” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” width=”1\/4″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” column_link=”https:\/\/www.awair.eu\/en\/areas-of-specialization\/safety\/mint\/”][vc_column_text]\"\"[\/vc_column_text]

    <\/div><\/div>[vc_column_text]\n

    MiNT<\/h3>\n

    Measures Integrity and Assesses Counterproductive Work Behaviors.[\/vc_column_text][\/vc_column][vc_column boxed=”true” column_padding=”padding-2-percent” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” width=”1\/4″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” column_link=”https:\/\/www.awair.eu\/en\/areas-of-specialization\/selection\/targeted-prediction\/”][vc_column_text]\"\"[\/vc_column_text]

    <\/div><\/div>[vc_column_text]\n

    Targeted Prediction<\/h3>\n

    Combines GMA and personality for a role-specific prediction of work performance.<\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” equal_height=”yes” bg_image=”381″ bg_position=”center center” bg_repeat=”no-repeat” parallax_bg=”true” parallax_bg_speed=”slow” scene_position=”center” text_color=”light” text_align=”left” top_padding=”60″ bottom_padding=”60″ overlay_strength=”0.3″][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” width=”1\/2″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

    Certifications<\/h1>\n[\/vc_column_text][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” width=”1\/2″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][nectar_btn size=”medium” button_style=”see-through-2″ hover_text_color_override=”#ffffff” icon_family=”none” url=”https:\/\/www.awair.eu\/en\/certifications\/assessio-training-programs\/” text=”More” margin_top=”20″][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

    [vc_row type=”full_width_background” full_screen_row_position=”middle” equal_height=”yes” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”40″ bottom_padding=”40″ overlay_strength=”0.3″][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” width=”1\/2″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text][\/vc_column_text][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none”…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2743,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false},"yoast_head":"\nAwair | Assessio Service First<\/title>\n<meta name=\"description\" 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